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Tripadvisor’s approach to reviews Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Our team checks each review posted on the site disputed by our community as not meeting our community guidelines. Learn more about our review moderation.
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ShaunIng wrote a review Jun 2018
Tamworth, England, United Kingdom3 contributions10 helpful votes
Fantastic family holiday
We stayed at this hotel for 7 nights from the 11th June and had a wonderful week. We paid for a sea view room and were allocated a ground floor room (2708) which was right on the beach.. The room was spacious, clean and the beds were comfortable. The bathroom was also of a good standard. Food was plentiful and sufficiently varied each night, and we can recommend the food cooked each night on the barbecues. Our 4yr old son, whilst he is not a fussy eater enjoyed every meal, especially the freshly cooked pizzas he had at lunch time from the beach bar. There are 4 pools at the hotel and there was ample space to get sunbeds during our stay. The sea is very warm and gently slopes down which is ideal for small children who can paddle. We had no complaints at all about the hotel and…
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Date of stay: June 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from
hotel_responsible
,
Guest Relations Manager
at
Casa Mare Resort Ex. Royal Tulip
Responded
27 Jun 2018
Dear ShaunIng, Many thanks for your nice review here on TripAdvisor! Last but not least, thank you very much for your very kind words regarding our friendly staff, good value for money and the general cleanliness of our hotel. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food that we offer. If you’re traveling to our area soon again, don’t hesitate to call us. Hussein Omar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pollie46 wrote a review Jun 2018
Mugla Province, Türkiye8 contributions14 helpful votes
Loved it
The hotel is very clean the staff couldn't do enough for you, two very big pools both with pool bars exceptionally clean. We had a pool view room with a big balcony our room was cleaned daily by Abdul who was very good. The animation team are good. I have been on quite a few all-inclusive holidays and can honestly say the food here was plentyful and very good we always found something to eat will definitely be returning in future. The only downfall is there is literally nothing to do outside the hotel so if you are going here for a party holiday it's won't be for you
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Date of stay: May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from
hotel_responsible
,
Guest Relations Manager
at
Casa Mare Resort Ex. Royal Tulip
Responded
27 Jun 2018
Dear pollie46, Many thanks for your kind words following your recent stay with us at Royal Tulip Beach Resort. It is always a pleasure to hear what a good job the entire team has done to make you feel welcome and special during your stay. Special thanks for pointing out the cleanliness of our hotel. Hoping to welcome you again for a future holiday in Red Sea. Hussein Omar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
karen W wrote a review May 2018
Weston super Mare, United Kingdom114 contributions40 helpful votes
Not 5*
Quick check-in, as we were delayed for 2 hours prior to leaving the U.K, we had missed dinner and there is nothing, around to buy anything, we called room service, which was freezing cold when it arrived. The hotel itself adequate and quite nice, there are 2 big size swimming pools, one with swim up bar and no music and the other where its not really swim up, yet more lively. The animation team team seem to base them selves at the other pool, and play loud music, etc. The rooms are very big, we were in 2426, nice pool facing balcony, kept very clean, lots of towel art done by the maids. The shower was not the best just trickle of water out of the shower but it done the job. The beach is literally a few mins walk, however the beds get taken early, and sometimes the tide is out,…
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Date of stay: May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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debs_quinny wrote a review May 2018
Kimbolton, United Kingdom27 contributions29 helpful votes
Honest review
Ive visited egypt for 20 years and many hotels and this is not a 4-5 star hotel maybe a 3 star. On arrival check in was quick tried to sell you an up grade for 55 euros, You only get 1 hour a day internet then you have to pay not sure how much as this does not bother us. Good bits Room nice clean usual standard for egypt. The main Pool was nice and quiet no loud music or games ect This was on the new pool.plenty seats in morning,if you tip the pool man he will save your seat so no getting up at 5am to beat the germans.for the parents was a non smoking area with sun beds next to the kids pool adjoined to main pool i thought this was great for english families always space. Pool bar was good nice service. Beach was nice the walk on the jetty is a long walk but very nice and…
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Date of stay: May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from
hotel_responsible
,
Manager
at
Casa Mare Resort Ex. Royal Tulip
Responded
30 May 2018
Dear debs_quinny, First of all we would like to thank you for spending time to write a review through TripAdvisor. We appreciate your kind words about the cleanliness of our hotel. It was a pleasure to read that you have enjoyed the central location of our property as well as the facilities. In regards our culinary offer we would like to inform you that we will make the necessary corrections and improvements accordingly. Also we appreciate mentioning of issues where, in your opinion, we should improve and we do sincerely apologize for not meeting your expectations. Do hope you will reconsider and give us another opportunity to welcome you back. Hussein Omar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stephen A wrote a review May 2018
Walsall, United Kingdom40 contributions18 helpful votes
Brilliant staff
First time at this hotel having picked it for its location for diving. Room was cleaned adequately by Ali and also had a bit of towel art. Large room but struggled to get hot water or any water on a few occasions. Phoned reception and they sent someone to take a look. Drains gurgled and smelt now and then in room also. Food was a bit of a free for all in the buffet restaurant as the hotel was full but a decent selection and we always found something although after two weeks I was craving home cooked food. Finding a table was a bit of a mission sometimes. Beach bar was quite good, nice pizza and sandwiches for lunch. Pool bar at the old side was good with great service. Pool Bar at the new side nice with a bit of music to liven it up. Bar at the terrace was also very good. …
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Date of stay: May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
hotel_responsible
,
Manager
at
Casa Mare Resort Ex. Royal Tulip
Responded
23 May 2018
Dear Stephen A, Thank you for choosing our hotel for your vacation, and thank you for posting your review about your stay at the Royal Tulip Beach Resort. Your praises regarding our delicious culinary offer and the cleanliness of Royal Tulip Beach Resort makes us very happy. It is especially lovely to know that you enjoyed our culinary offer and the variety of menus served by our attentive and helpful staff. Look forward to welcoming you back very soon, in good health and spirit. Kindest regards Hussein Omar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nino v wrote a review May 2018
2 contributions2 helpful votes
Great people
Good facilities, very lovely reef and clean rooms. The food is also okay. When you visit royal tulip go to Aladino's shop. He's very friendly, nice souvenirs and he makes great coffee every night for you! Thank you for your hospitality, we love you!
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Date of stay: May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
hotel_responsible
,
Manager
at
Casa Mare Resort Ex. Royal Tulip
Responded
23 May 2018
Dear Nino v, Thank you for staying with us. We are very happy to read that you liked our culinary offer. We were delighted to read that you enjoyed our cleanliness. For us this is the best praise! Moreover, it is a delight to know that you were especially satisfied with our staff’s work and service, as we always do our utmost to accommodate our guest’s needs. It has been a pleasure and a privilege to be your host and we look forward to making your next holiday even more special than the last. With kind regards, Hussein Omar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keith M wrote a review May 2018
Stanford-Le-Hope, United Kingdom9 contributions17 helpful votes
Tricky
This is tricky! After our Nov 17 visit we left a 5 star report but after our 2nd visit earlier this month we aren’t sure if we’ll return in the future. In simple terms they’ve placed a large speaker at the new pool bar so if you’re looking for a quiet afternoon on your balcony or sleep before midnight then make sure you demand a room that isn’t facing the new pool bar! Similarly don’t expect a quiet relax round the new pool during the afternoons, which is otherwise impressive, with the slides in operation at the top end. Take that speaker away and it is an oasis but with it “be prepared!”. The number of empty beds there in the afternoons, when the hotel was otherwise full, said much.During the remaining days we escaped with others down to the very peaceful beach to relax. We…
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Date of stay: May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
hotel_responsible
,
Guest Relations Manager
at
Casa Mare Resort Ex. Royal Tulip
Responded
25 May 2018
Dear Keith M, Our team was thrilled to read your wonderful review!We are honored that you have chosen our hotel for your holiday. At Royal Tulip Beach Resort our primary goal is to ensure our guests a unique and unforgettable experience with us and we are happy to read that we could achieve this in your case. We hope that the inconvenience in the pool did not affect the rest of your stay in our hotel. All comments are seriously taken into consideration and we would like to assure you that your comments will be passed on to the management team for consideration. All the pleasure was shared with the entire team and we hope to see you again in the future. Kindest regards from Red Sea Hussein Omar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Garry W wrote a review Apr 2018
12 contributions3 helpful votes
+1
Clean , friendly , fantastic sea.
We stayed there on 16th April for a week. Having missed our flight and having to fly into another airport we didn't arrive until 8hrs late. Reception were great meeting us with a friendly welcome and showing us personally to our room. The rooms are very big and kept clean we had a fantastic cleaner Kermal (hope I got that right) block 25. He kept the room clean and left wonderful towel art each day and he would greet us with a smile and chat. The food was always hot and varied with a BBQ and fresh cooked grill plus normal buffet. We met a wonderful waiter Barakat who kept our glasses topped up without having to ask and always had a smile for us. The hotel has a lovely quiet location and private beach with long jetty out to the beautiful reef where you can snorkel or scuba in the…
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Date of stay: April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
hotel_responsible
,
Manager
at
Casa Mare Resort Ex. Royal Tulip
Responded
1 May 2018
Dear Garry W, It was a pleasure to have you at Royal Tulip Beach Resort, for your family holiday. Your praises regarding our delicious culinary offer and the cleanliness of Royal Tulip Beach Resort makes us very happy. Thank you for highlighting the great food quality. We are, as well, happy to know that you were pleased with our food & beverage service offerings. Also we are delighted to hear that you were fully satisfied with our location . Look forward to welcoming you back very soon, in good health and spirit. Best personal regards Hussein Omar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris Studley-gray wrote a review Apr 2018
Worthing, United Kingdom94 contributions224 helpful votes
+1
great hotel, alcohol poor standard, long review.
A bit about us, we are a mid age couple who love our holidays but will never go to the same place again, the world is too large a place to return to the same resort. We love writing a review as it’s the reviews we read on tripadvisor which helps us decide where to go next. I do tend to include the small things other reviews often miss, I hope it’s not too long. HOTEL Large hotel with one main restaurant an Italian restaurant, three pools, one heated. The guests ate a mix of nationalities with mostly German and Baltic states. Mostly family’s but if kite surfing or scuba diving is your thing this is the place for you. RESTAURANT. Buffet style and something for everyone. They had themed nights which made a change. ITALIAN RESTAURANT It’s worth a visit. We got offered a…
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Date of stay: April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from
hotel_responsible
,
Manager
at
Casa Mare Resort Ex. Royal Tulip
Responded
1 May 2018
Dear Chris S, Our team was thrilled to read your wonderful review!We are honored that you have chosen our hotel for your holiday. Honestly we are proud of our achievements in quality, service and hospitality, but the best reward for us is the appreciation from our guests, so it is an honor for us that you found our hotel the best place to stay. Also thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer. However, be sure that we are continually working to resolve all minor problems in our establishment to assure you the best stay as possible. Despite of everything, we sincerely hope to welcome you back to Royal Tulip Beach Resort again one day! Hussein Omar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tracey g wrote a review Apr 2018
Leamington Spa, United Kingdom12 contributions11 helpful votes
Wonderful holiday
Went here first week of Easter. Would have liked a Thomas Cook rep to welcome us to the hotel. But was very welcomed by the reception staff. Our room was very brilliant 2508. Was on the ground floor overlooking the pool and sea. All staff where very friendly and made our holiday. Had no problems with building work going on next door. Food was outstanding a credit to all the chefs. Was nice having the beach right on the door step. I would recommend this hotel. We will be booking in the near future. Well Royal Tulip
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Date of stay: April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
hotel_responsible
,
Manager
at
Casa Mare Resort Ex. Royal Tulip
Responded
22 Apr 2018
Dear Tracey g, Many thanks for your kind words following your recent stay with us at Royal Tulip Beach Resort. It is especially lovely to know that you enjoyed our culinary offer and the variety of menus served by our attentive and helpful staff. We are very happy to read that you liked our culinary offer. In addition, it is great to read that you enjoyed your stay and liked our comfortable rooms. Looking forward to the day when we welcome you back to the hotel. Kind regards Hussein Omar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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